Questions & Answers
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Q: How long does it take to process my order?**
A: Please allow up to 10 business days for your order to be handmade with care and precision. We aim to create high-quality products that you'll love, and this process takes time.
Q: How should I care for my custom cups?**
A: To keep your cups looking their best, hand wash them with mild soap and warm water. Please do not put them in the dishwasher, as the heat can cause the design to fade. Also, avoid using abrasive scrubbers to prevent any damage to the surface.
Q: What should I know about shipping?**
A: We ship all orders through USPS, and shipping typically takes 2-7 business days. Once your order has been shipped, you will receive a tracking number. Please note that we are not responsible for lost, damaged, or delayed packages. We have access to the same tracking information as you and can only provide updates based on what USPS provides.
Q: What if my item arrives with a minor imperfection?**
A: Each item is handmade, which means that slight imperfections may occur. These small variances add to the uniqueness and charm of your custom product. Rest assured, we strive for the highest quality in every item we create.
Q: What happens if my name is misspelled on a personalized item?**
A: When placing your order, please double-check that all personalization details, including names, are spelled correctly. We create each item based on the information you provide, so we cannot be held responsible for misspellings if they match the details you submitted.
If you have any further questions or need assistance, feel free to contact us. We're here to help make your shopping experience as smooth as possible!
A: Please allow up to 10 business days for your order to be handmade with care and precision. We aim to create high-quality products that you'll love, and this process takes time.
Q: How should I care for my custom cups?**
A: To keep your cups looking their best, hand wash them with mild soap and warm water. Please do not put them in the dishwasher, as the heat can cause the design to fade. Also, avoid using abrasive scrubbers to prevent any damage to the surface.
Q: What should I know about shipping?**
A: We ship all orders through USPS, and shipping typically takes 2-7 business days. Once your order has been shipped, you will receive a tracking number. Please note that we are not responsible for lost, damaged, or delayed packages. We have access to the same tracking information as you and can only provide updates based on what USPS provides.
Q: What if my item arrives with a minor imperfection?**
A: Each item is handmade, which means that slight imperfections may occur. These small variances add to the uniqueness and charm of your custom product. Rest assured, we strive for the highest quality in every item we create.
Q: What happens if my name is misspelled on a personalized item?**
A: When placing your order, please double-check that all personalization details, including names, are spelled correctly. We create each item based on the information you provide, so we cannot be held responsible for misspellings if they match the details you submitted.
If you have any further questions or need assistance, feel free to contact us. We're here to help make your shopping experience as smooth as possible!
